Frequently Asked Questions
Everything you need to know about your Ella Mae experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to track your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.
Do you offer international shipping?
Yes, Ella Mae ships worldwide! Shipping costs and delivery times vary by country and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I care for my Ella Mae garments?
To keep your pieces looking their best, we recommend following the specific care instructions located on the inner label of each garment.